3 Generations of Happy Neighbors

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“Amazing Service”

Amazing service! I called Friday afternoon with a problem in a rental property and they were out first thing Saturday. Professional, friendly and didn’t try to sell me something I didn’t need. Amazing service! Thank you.

— Polly B.

“Going above and beyond”

Thanks to the entire staff at Appel Heating and Air Conditioning for the great service I received last week.

Our air conditioner went out during a brief 90 degree heat wave. Tarrah got someone out to our house within 2 hours of my call. Rob came out and was very professional and efficient and diagnosed the problem quickly. Unfortunately the part had to be ordered in but when it arrived, Rob came right out and fixed the problem.

But while we had to wait for two days for the part to arrive, you offered to bring out a couple of window air conditioners for us to use to make our home more comfortable.  That is going above and beyond what is required.

And finally, the pricing for the job was MORE than fair.

Again, thanks to all involved. I have already recommended your services to many friends of mine and will surely do so in the future. Keep up the good work.

—M. K.

“Always pleasant, helpful, honest”

We have been customers of Appel for many years. We have never had a bad experience with Appel. They are always pleasant, helpful, honest, and always listen to us. They treat us as real people. We would like to say thank you Appel, and thank you very much Brent. He is wonderful, kind, and VERY knowledgeable. He has always gone beyond the duty of a service man, He is an outstanding man. Wise decision by Appel when he was hired. Thank you.

— Janet G.

“Always been a fair company”

A quick thanks to the folks at APPEL. We recently had the heat go out after hours on a cold night, and Appel was there within an hour. When the panic set in of how much is this going to cost me, I remembered that for the 10 years I’ve been with Appel, they have always been a fair company, and my Platinum Maintenance Plan ensures that I always have preferred pricing on service calls and repairs. Ending result… a warm family at a reasonable rate. Thanks APPEL!

— Joel S.

“Above and beyond”

Our A/C failed on Friday morning, and we were going into one of the hottest weekends of the summer. The Appel tech came same day to diagnose the problem. After discovering our compressor was shot, the sales team came out to our house after normal business hours to go over costs and options. Once we agreed that a new unit was to be installed, the tech went back to their office and brought us some window units to help get us through the hot weekend (they were pretty old, but took the edge off in the upstairs bedrooms).

Install happened on Monday morning and the installers arrived promptly. The service was excellent and they went above and beyond. For example, the installers thought they smelled natural gas in our basement, investigated, and found a small gas leak on our main line. They let us know and did not charge us to repair. I have had other installers in our basement recently, and none of them demonstrated that kind of quality (you get what you pay for).

I would recommend Appel for any HVAC issues.

—T.H.

“Cannot speak highly enough”

After a very frustrating weekend during which two techs failed to correct our AC problem, Eric came Monday morning, and within minutes after I described the AC behavior, he diagnosed and corrected it. We are up and running as usual I cannot speak hightly enough about every aspect of Eric’s skills, both technical and relational. Please receive this on his behalf.

L.B.

“Employees gave extraordinary service”

I would like to express my thanks to you and your employees who gave us extraordinary service. During one of our big snows last month, our furnace went  out in the evening, and our house was getting cold. The company that installed it and had our maintenance warranty, gave up because of the weather. We arranged to go to a hotel, but could not get through our unplowed street.

I had heard several favorable comments from our friends and neighbors regarding your company, so I called to ask for help. Your people responded in less than an hour. One of your Sales Representatives used his personal 4-wheel drive vehicle to get a repairman through the snow-clogged road. They had the furnace working in about 20 minutes.

We have lived in Carmel for over 30 years and are quite active here. You can be sure we will be recommending your company to our friends and associates. Please give our gratitude to your employees, Rick and Nate.

—P.G.

“Extremely well”

Extremely well. The technician went through his diagnosis in an efficient manner and found the problem with the unit. (I had another company come look earlier and they were there for over 3 hours and decided I needed new equipment). The problem was repaired and the technician explained to me what he was doing and what can cause that part to go bad. We’ve got cold air now and also signed up for a service plan based on the good service.

—C.S.

“Faith in the HVAC trade has been restored”

Extraordinary experience. Brent explained every step, answered every question, and enthusiastically shared his expertise. My faith in the HVAC trade has been restored.

—P.H.

“Extremely positive from start to finish”

I had received some information from our HVAC provider that I felt was inaccurate. I asked Appel for a second opinion. They gladly did so at no cost and provided me with a detailed reply both over the phone and in person. I found them to be knowledgeable, responsive, and courteous. I will likely switch my business to Appel after my current service agreement expires with a competitor of theirs. My experience was extremely positive from start to finish.

—D.Y.